Delete Your Account and Data

This is the fastest route and takes effect immediately. No waiting period, no confirmation email required.

• Open the Triple Sparks app and sign in
• Go to the Profile tab
• Tap Edit
• Scroll to the bottom and tap Delete account
• Choose a reason, then confirm

Your account and data are erased straight away and you are signed out. This cannot be undone.

If you have uninstalled the app or cannot sign in, email us and we will delete your account for you.

• Email privacy@tripplesparks.com
• Use the subject line Account deletion request
• Send it from the email address registered to your Triple Sparks account, so we can verify it is you

We confirm your identity, then delete the account. We complete these requests within 30 days, and usually much sooner. You will receive a confirmation email once it is done.

If you can no longer access your registered email address, write to us anyway and we will ask you a small number of questions to verify ownership of the account.

Deleting your account permanently erases the following from our systems:

• Your account record, including name, email address, phone number, date of birth, and password
• Your profile: photos, bio, denomination, church, faith level, and all lifestyle and compatibility answers
• All messages you have sent and all of your conversations
• Your matches, likes, swipes, rejected profiles, and match preferences
• Your meeting requests and counselling session records
• Your community posts, comments, likes, and group memberships
• Blocks you have created, and any reports filed about you
• Your credit balance, credit history, referrals, transactions, and subscription records
• Your notifications, notification preferences, and push notification tokens
• All uploaded images and media files, removed from our file storage

A small amount of information survives deletion, because we are legally required to keep it or need it to keep other members safe:

• A security audit record noting that an account with your internal numeric ID was deleted, when, and the reason you selected. It contains no name, email, photo, or message content. Retained for 365 days, then automatically purged.
• Moderation records where you were the subject of a safety action, retained so that a banned member cannot simply delete and recreate an account. These are retained for as long as necessary for that purpose.
• Messages other people sent you remain in those people's own copies of the conversation, in the same way an email you sent stays in the recipient's inbox. Your profile is no longer linked to them.
• Financial and tax records, where retention is required by Ghanaian law.

Backups are rotated on a rolling schedule, so a copy of deleted data may persist in encrypted backups for a short period before being overwritten. It is not restored into the live service.

A few things worth knowing:

• Deletion is permanent. We cannot restore an account, your conversations, or your matches afterwards.
• Any unused credits are lost and cannot be transferred or refunded.
• Signing up again later creates a brand new account. Nothing carries over.
• If you only want a break, you can simply sign out and leave the app installed rather than deleting.

Deleting your account is not your only option. You can also ask us to:

• Send you a copy of the personal data we hold about you
• Correct information that is wrong or incomplete
• Export your data in a portable format
• Stop sending you marketing messages

Email privacy@tripplesparks.com for any of these. See our Privacy Policy for the full detail.